What is digital commerce? It is the evolution of eCommerce, enabling online buying and selling. It involves automating the entire process, from marketing to sales and product delivery. Big retail players are already adopting this system, although full automation remains a challenge. Digital commerce plays a crucial role in modern business, involving the management of […]
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Digital commerce experience refers to the interactions and transactions of customers with a business through digital channels like websites and mobile apps. It includes entire customer journey, from browsing products and services to making a purchase. Digital commerce is a rapidly growing field that has transformed the way businesses interact with their customers. As digital […]
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Digital commerce agency is a professional service firm that provides expert e-commerce solutions such as website design, digital marketing, payment processing, and customer support to help businesses maximise online sales and profits. The world of e-commerce is constantly evolving and as a business owner, it’s important to stay ahead of the curve. With the increasing […]
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Importance of Customer Experience Management: A positive customer experience can set a business apart in a competitive market, drive customer retention and lead to word-of-mouth referrals. CX is a crucial aspect of overall business success. Customer experience management with business is the process of creating and delivering a positive experience to customers throughout their interaction […]
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Digital commerce analytics is the process of collecting, analysing and interpreting data from digital commerce activities to gain insights and inform decisions. It enables companies to identify meaningful trends and other behaviour of their customers. Analytics for digital commerce is crucial for firms to know their customers and make wise choices. It helps businesses to […]
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Digital commerce insights refer to data and information that is gathered through digital channels and platforms, such as e-commerce websites and social media, and is used to improve the performance of a digital commerce business. This can include data on customer demographics, behaviours, sales trends, preferences, and interactions with the business, as well as data […]
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Digital commerce transformation is the process of transforming a company’s business model to be more digital. This process includes the use of digital technologies and data analytics to improve customer experience, increase revenue, and reduce costs. Digital transformation has gained considerable attention and popularity in recent years. Since the pandemic, how we shop has been […]
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Digital commerce examples showcase how businesses can leverage digital technologies to improve customer experiences, increase operational efficiency, and create new revenue streams. Some successful examples of digital commerce include Sekel Tech, Shopify, Intercom, Zyro, BigCommerce, and others. Digital commerce is much more different than what it was a few years ago, in terms of the […]
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Digital commerce vs E-commerce is a topic of frequent discussion because Digital commerce is the future of the evolving retail industry. Unlike brick-and-mortar stores, e-commerce services are accessible anywhere, and anytime in the world. Digital commerce is a strategy that provides customers with an engaging, interactive experience that enables them to buy products and services […]
Read More A digital commerce roadmap is a visual communication tool that communicates the platform’s vision, goals, and actions. Digital commerce platforms require consistent marketing, merchandising, and development initiatives to remain viable and grow. If a company has a strong roadmap, it will be able to continue delivering the kind of offerings people will continue to buy. […]
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Designed to help retail businesses, Sekel Tech platform helps manage brands' online presence, store orders, and consumers' online to offline journey.
Driven by the passion of disrupting Omni-channel Quick Commerce
