How it works

Customer Relation Management

Transforming Retailers into Customer Engagement Experts

Supercharge Your Retail Business with AI-Powered Customer Engagement: When retailers face constraints in time and resources for digital solutions, Sekel's groundbreaking AI-driven Hyperlocal CRM steps in.

Our solution seamlessly bridges the gap, requiring minimal intervention, to help dealers effortlessly reach and connect with their customer base at scale.

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Benefits of Dynamic Hyperlocal Customer Relation Management

Enhanced Engagement

Interactive elements like quizzes and surveys create memorable experiences and boost customer engagement.

Deeper Customer Insights

Track behaviour and collect feedback to gain valuable customer insights and tailor marketing strategies.

Improved Customer Service

Convenient communication channels allow for prompt and personalised assistance, enhancing customer service.

Increased customer satisfaction

When customers have a seamless and consistent experience across all channels, they are more likely to be satisfied with your brand, leading to increased loyalty and repeat business.

Better Understanding of Customer Behaviour

By tracking customer interactions across channels, businesses can get a better understanding of how customers are using their products and services.

Reduced costs

By identifying and eliminating pain points in the customer journey, businesses can reduce costs associated with customer acquisition and retention.

Customer Life cycle

Unifying Customer Insights Across Digital Journeys

Sekel Redefines Customer Journey Tracking with Advanced Technology. We Uncover Hidden Zero-Click Searches, Providing Deep Insights into User Behavior. Gain Fresh Perspectives on Customer Intent and Engagement.

Dynamic Hyperlocal Customer Relation Management

Promote Products/Services

Gather customer interests and send personalised messages to showcase relevant offerings.

Generate Leads

Offer discounts or coupons to incentivise customers to subscribe and expand your customer base.

Stay Connected with Customers

Share updates on new products, events, and promotions to foster loyalty.

Better Understanding

This information can be used to improve the customer experience by making it more personalised and relevant.

Invest in Comprehensive Data Collection

To fill the gaps in your customer journey mapping, ensure you have the tools and strategies in place to capture interactions across all channels.

Integrate & Centralise your Data

Overcome the challenge of siloed data by using integrated systems or platforms that centralise data from different channels.

Foster Inter-Departmental Collaboration

Encourage collaboration between different departments to share insights and work towards a unified goal.

Security Compliance

Maximise Security Compliance by employing Dynamic Hyperlocal CRM with geofencing and location-based authentication.

Real-Time Feedback Loop

Establish a Real-Time Feedback Loop by harnessing customer location data for instant feedback and personalised interactions.

Dynamic Hyperlocal Customer Relation Management Modules for Various Business Types

With Sekel Tech's Dynamic Hyperlocal Engagement Modules, drive growth and build meaningful connections with customers in real time.

Brands' Own Stores
Engage customers directly in your own physical stores.
Exclusive Outlets/Franchises
Empower partners with dynamic modules to enhance customer interactions and boost sales.
Multibrand Outlets
Extend marketing efforts in multiple outlets to increase brand visibility.

Shop-in-Shop
Collaborate with other brands to create memorable experiences within a shared space.
Neighbourhood
Establish a strong local presence by engaging nearby customers.
Online + Offline
Seamlessly integrate online & offline experiences for a cohesive brand journey.

Build a Simple Customer & Business Triggered Workflow

Efficient system where customer actions and business events trigger automated responses. Smooth operations and enhanced communication.

Supercharge Your Hyperlocal Strategy Today!

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