Overview

The Company will provide the Client with a paid subscription to the Service till the time they are engaged for the paid subscription for each of the specified number of retail locations authorised by (and associated with) the Client, which will enable the Client to perform the following services :

• Submit business listing and related information to various first party and third party local and national websites, mobile applications, social networks, and Sekel Tech powered website, including mobile site, that participate in the Service (the “Publisher Partners”).
• Deliver text, image or video based content that adhere to Company’s policies and guidelines on Publisher Partner websites (the “Publisher Partner Sites”) via placement of one or more Sekel Tech Platform widgets (the “Windows”).
• Allocate and track number of phone calls resulting from the content delivered using virtual numbers. Virtual phone numbers must not be used for any purpose or in the context of any content outside that of the Service. In the event the service is restricted by the Service provider due to mis use of service by the client, Client shall be responsible for the same . Any technical glitch of the service provider , Sekel shall bear no cost or consequence of the delay or disruption in service.
• Access to Sekel hyperlocal console/Dashboard (the “Dashboard”) that provides ability to: Upload and manage content outlined in (1) and (2) above on an on going basis, and Basic reporting, such as views and actions (when available),on the content delivered.

Business content

Client will provide all information related to its business listings, products and services including pricing, description, availability and images. Client will administer and update the Service using the Dashboard with such information on a regular basis to keep the information accurate and current at all times, but in no event within 48-hours on a change being undertaken in its outlet to ensure an optimization of results achievable from the Service. Such content when displayed to Publisher Partners may alter the search ranking of the associated business listings on the Publisher Partner Sites..All content published via sekel tech platform, the client shall be solely responsible for it and shall indemnify sekel tech of the same. Sekel tech will in no way be held responsible for the same.

Limitations

You hereby acknowledge and agree that:-

• The Publisher Partner Sites that participate in the Service are subject to change at anytime and that Publisher Partner Sites can be added and/or removed from the Service at any time.
• All content submitted by you for display on Publisher Partner Sites can be subject to Publisher Partners’ review & monitoring processes (including automated or manual processes), website design layout constraints, character limits, quality standards and other applicable policies, and that any such content may be rejected, in whole or in part, by the a Publisher Partner at any time in its sole discretion, or modified at any time to comply with the publisher partners policies
• The Company does not guarantee that any specific listing or content will be displayed on any Publisher Partner Site,
• The appearance and/or location of any Window placement may change at any time, and
• The availability and the quality of service associated with virtual phone numbers depends on the services provided by third-party technology provider partners and hence cannot be guaranteed over the entire duration. The Company shall have no liability for any change in the Publisher Partner Sites, for any decision by a Publisher Partner to reject or modify any content submitted by you, or for any other decision, change or other action described in clauses (1), (2), (3) or (4) above.

Optional paid services offered by Publisher Partners &Facilitation Fees

For any additional services that the Company helps negotiate with Publisher Partners or third party vendors (e.g. services that help improve visibility for the Client’s business listings onPublisher Partner Site), you will directly enter into an agreement with the applicable Publisher Partner or third party vendor. Company may charge Facilitation fees for facilitating such services from Publisher Partner Sites and/or third party vendors, which shall be over and above the Service Fees. Company will not be involved beyond the sale of such services and will not be liable for any issues associated with the usage of such services.

License

The Company hereby grants the Client a limited, non-exclusive, non-transferable right and license to access and use the Service solely in connection with Client’s business needs. In the event the reseller partner (“Reseller partner“shall mean any agency or entity engaged by theCompany for reselling the product) wants to transfer the right to the third party then the reseller partner needs to take prior written approval from the Company. This license will terminate in the event this Agreement expires or is terminated, in which caseClient will immediately cease any further use of the Service.

Ownership

This is an Agreement for access to the Services, and, except with respect to the license set forth, Client is not granted a license to any software by this Agreement. The Service is the copyright work of the Company. The Company will be the sole owner of all right, title, and interest in and to the network, platform, Service, website code and any analytics or similar data or insights extracted or derived from their operation, including, without limitation, all intellectual property rights therein.

Intellectual Property

“Intellectual Property” shall mean all the intellectual property rights existing at the time of signing in of the agreement or any time thereafter and shall include trademarks, copyrights, patents, patent applications and other patent rights (including any divisions, continuations, continuations-in-part, substitutions or reissues thereof, amendments, additions, service marks, logos, brand names, get-up, trade names, internet domain names, or corporate names, rights in designs, copyright (including rights in computer software and any related source codes, object codes, and documentation related thereto), software products and any other intellectual property rights, whether registered or unregistered and including applications for registration, and all rights or forms of protection having equivalent or similar effect anywhere in the world; The trademarks, service marks, logos and any designs used or displayed on the Service are trademarks and/or service marks owned by the Company or its licensors. Nothing in this Agreement shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Company’s trademarks displayed on the Service without theCompany’s prior, written permission in each instance. The appearance of any third-party trademarks does not in any way imply any connection, license, approval or other such relationship of any kind with such third party. The Parties shall own and retain all their Intellectual Property Rights and Parties acknowledges that ownership of IPR of the respective Party shall remain vested in the saidParty only.

Usage requirement

The client is required to follow the product protocol by providing information as required and as per the product placeholders in the dashboard of the product to get optimum results.

Usage Restrictions

Client’s use of the Service is limited solely to those rights granted under this Agreement. Client shall not copy, prepare derivative works, decompile or reverse engineer the Service. Client will not remove any trademark, copyright, or other proprietary rights notices which appears on the Service. In addition, Client will not use the Service for any unlawful, fraudulent, improper or abusive purpose or in any way, which interferes with the Company’s ability to provide the Service to other customers, prevents or restricts other clients from using the Services, or damages any of Company’s or other client’s property. Prohibited uses include, but are not limited to uses in connection with the following.Impersonating any person or entity, including pretending to be anyone, or any entity, you are not, including impersonating or misrepresenting yourself as another person (including a celebrity), entity, or a civic or government leader, or otherwise misrepresenting your affiliation with a person or entity.Creating a false identity or otherwise attempting to mislead others as to the identity of the sender or the origin of any communication made using the Service.Harvesting or collecting any personal information about others without their consent or in violation of applicable law.Behavior that is obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, or invasive of another’s privacy. Sending unsolicited and/or bulk messages or advertisements, including voicemails or facsimiles. Unauthorized access to the Service, other accounts, or computer systems or networks connected to the Service, through password mining or any other means. Transmitting any material that may infringe the intellectual property rights or other rights of third parties.Violating any TRAI or other governmental regulations regarding the transmission of technical data through the Service.Violation or non-adherence to any extant laws of the land governing the business associated with this Agreement.

License to Client Marks

Client hereby grants Company a non-exclusive, worldwide, paid-up, royalty-free, transferable(in the event of a sale or other change of control of Company’s business) right and license to use Client’s marks on any of Company’s websites or other marketing materials to indicate your participation in the Service. Company may sublicense this right to any of Publisher Partners and other online partners.

Term

This Agreement is effective as of the date you register/ sign in for the Service and shall remain in full force and effect till the period of engagement and paid subscription validity.. . The standard delivery period of the Service, except for call tracking for which the standard delivery period is 45 days, is 7 days from the date of acceptance of this Agreement or the receipt of all payments related to this Agreement, whichever is later.

Termination by Client

Client may terminate this Agreement at and disconnect the Service at any time for convenience upon prior notice of not less than Sixty (60) days notice period , to the Company through an email or through written communication.

Termination by Company

We may terminate this Agreement and disconnect your Service at any time for convenience at any time upon notice (which we may provide by email). Further, the Company may at any time, and without additional notice terminate, modify, suspend, disconnect, discontinue, or block access to some or all of the features of the Service if:

• Company determines that Client use of the Service violates or has at any time violated this Agreement or any other applicable agreement.
• Company determines that such action is necessary to maintain or improve the Service, to prevent fraud or misrepresentation by affirmative acts and/or omissions, to protect other Clients, users or third parties, or for any other good cause.
• Company chooses to discontinue or modify the scope of its Service with due notices to all concerned.
• For any other reason that the Company deems it necessary or advisable to restrict Client access to the Service, including but not limited to compliance with requests bylaw enforcement or other government agencies.

Upon termination

• Upon termination, the Company may immediately deactivate or delete all related accounts, information and files and/or revoke any further access to the Service and related accounts, information and files.
• Immediately upon termination of this Agreement in accordance with the provisions of this Agreement: i. The Company shall hand over the Client Materials and confidential information in relation to Client to Client; ii. Client shall hand over and/or destroy all confidential information in relation to the Company which may be in the possession of Client; and iii.Client shall forthwith make payments towards all the outstanding Charges payable by Client to the Company till the Notice period is completed from the date of termination of this Agreement. Provided, in the event, the Company is required to provide Services to Client after the date of termination of this Agreement, the Parties shall mutually decide and agree the charges and fees payable by Client to the Service for such additional Services.

Client will defend, indemnify, and hold harmless, Company, its third party licensors andPublisher Partners, and its affiliates, and each of its and their respective officers, directors, members, managers, employees, sub-licensees, contractors and agents (collectively, “Indemnified Parties”) from and against any and all claims, actions, losses, liability, damages, fines, costs, and expenses (including reasonable legal fees and expenses) arising from or related to: (a) any breach of the Agreement by you (including, but not limited to, any representations and warranties made herein); (b) any violation of any law or regulation arising from or in connection with your participation in the Service; (c) any allegation arising from or relating to any content provided by you, including, but not limited to, any allegation that any content provided by or on behalf of you infringes or otherwise violates any trademark, tradename, service mark, copyright, license, trade secret, right of privacy or publicity or other intellectual property or proprietary right of any third party, constitutes false advertising, is defamatory and/or is in violation of any law or regulation; (d) any claim by any third party related to you or your products or services; and/or (e) any third party dispute with you, any injury suffered by a third party at your place of business or any other related issue.

Company warrants that it will use commercially reasonable efforts to maintain the Service operational at all the time, excluding downtime for maintenance, upgrades, repairs and emergency outages. You represent, warrant and covenant that at all times during the term of this Agreement: 1. the individual accepting this Agreement is authorized to act on behalf of you and to bind you to this Agreement; 2. you have the full power and authority to conduct your business, to enter into this Agreement, and to perform your obligations under this Agreement; 3. your execution, delivery and performance of this Agreement will not conflict with or violate: (i) any provision of law, rule or regulation to which you are subject; (ii) any order, judgment or decree applicable to you; (iii) any provision of your organizational documents; or (iv) any agreement or other instrument applicable to you; 4. you will comply with all applicable laws, rules, regulations, court orders, judgments and decrees, including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities laws, and false advertising; and 5. you will be solely liable for any communications or transmissions sent through the Service and that theCompany has no control over the content of any transmission. Company may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if the Company or its assets are acquired by third party, or if the Company goes out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. The Client acknowledges that such transfers may occur, and that any acquirer of the Company or of its assets may continue to use your Personal Information .

Technical Issues

If you encounter technical issues, including those arising during downtime and maintenance, that significantly impact the functionality of our premium tools and we are unable to resolve them promptly, you are eligible for a refund.

Pay as you Go

Please note that premium tools may come with additional usage-based charges, which will be applied based on your usage beyond the fixed monthly subscription charges.

Cancellation Process

There is no provision for cancelling subscription plans once they are initiated.

Prorated Refunds

We do not offer prorated refunds for partial usage of a subscription plan.

Refund Method

Approved refunds will be processed back to the original payment method used for the purchase, and your account will be adjusted accordingly.

Cancellation Effect

Cancellation of subscription plans is not available.

Communication

Our accounts team will communicate refund-related matters through email. Kindly ensure that you monitor your registered email address for correspondence from Sekel Tech.

Terms and Conditions

The terms and conditions related to our refund and cancellation policy can be found on our website. By using our services, you agree to adhere to these policies.

What is a Cookie and what is it used for?

A cookie is a small text file that is stored and/or read by your web browser on the hard disk of your end device (e.g. computer, laptop or smartphone) by websites you visit. Nearly every website uses cookie technology to make websites work and to optimize design and functionality. Cookies also make your interactions with websites more secure and faster, since they can remember your preferences (e.g. such as login and language), by sending the information they contain back to the originating website (first-party cookie) or to another website to which it belongs (third-party cookie), when you revisit the respective website using the same end device. Based on the function and the purpose for which cookies are used they are typically divided into the following categories, which are used by Sekel Technologies on this website: Analytical and performance cookies allow us to recognise and count the number of visitors and to gather information about how the website is used (e.g. which pages a visitor opens most often and whether the user receives error messages from some pages). This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Marketing and targeting cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. We may also share this information with third parties (such as advertisers) for this purpose.

Usage of third party cookies

Please note that Sekel Technologies is using the services of third parties to learn about your usage of this website to optimize your user experience and to show you advertising outside of this website. These third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

What to do if you don't want cookies to be set?

You can withdraw your cookie consent at any time. In order to do so, please refer the provisions below: Modification of your web browser settings If you want to delete the cookies stored on your device and configure your web browser to refuse cookies, you can do it by using the preference settings of your web browser. We can usually find the navigation settings relating to cookies in the << Options », « Tools » or « Preferences » menus of the web browser you use to access this website. Nevertheless, depending on the existing web browsers, various means can be used to disable cookies. To get more information: please click on the following links: Microsoft Internet Explorer, Google Chrome, Safari, Firefox, Opera Please note, that if, by configuring your web browser, you refuse the use and storage of cookies on your computer, you will be able to surf on our website. However, some options or features might not work properly. By using online platforms to control advertising cookies: With regard to advertising cookies placed by third parties, you can also connect to the Your online choices site, offered by digital advertising professionals grouped within the European Digital Advertising Alliance (EDAA). You will be able to refuse or accept cookies used by member advertising professionals.

Do you have questions regarding the Sekel technologies cookie policy?

If you have questions with respect to the Sekel Technologies Cookie Policy, please feel free to contact us by using our email support@sekel.tech

Purpose

The purpose of this Customer Request Policy is to define the processes and guidelines by which Sekel Tech manages and responds to customer requests regarding support, troubleshooting, and system enhancements for its SaaS platform. Sekel Tech is committed to providing a responsive, transparent, and high-quality service experience to its customers, ensuring the smooth functioning of their digital marketing, sales, and product management operations.

Scope

This policy applies to all customers using Sekel Tech’s platform, including merchants, dealers, and partners. It covers:

● Support requests (technical issues, system outages, etc.)

● Feature requests (new integrations or functionalities)

● General inquiries related to service usage

Request Channels

Customers can submit requests through the following channels:

● Support Portal: Access the support system via Sekel Tech’s Dashboard.

● Email Support: Requests can be sent to support@sekel.tech.

● Phone Support: Call our support team at +91 79 1256 9371 during business hours (9 AM to 6 PM IST).

● Live Chat: Available on Sekel Tech’s website for real-time assistance.

Request Categories

Sekel Tech categorizes customer requests into three types to ensure efficient handling:

4.1 Technical Support Requests

Definition: Issues relating to software bugs, system outages, performance degradation, or technical troubleshooting.

Examples:

1.System login issues

2.Dashboard access problems

3.Real-time analytics failure

4.2 Feature Requests

Definition: Suggestions for new features or improvements to the platform’s existing capabilities.

Examples:

1.Integration with new sales channels

2.Custom reports for sales conversions

3.Enhanced AI-driven recommendations

4.3 General Inquiries

Definition: Requests for information about the platform, documentation, or usage assistance.

Examples:

1.How to use specific features

2.Pricing and subscription details

3.Training and onboarding requests

Request Prioritization

Customer requests will be prioritized based on urgency and impact. The following framework will be used to categorize requests:

● Critical (P1): Platform outages, data loss, or significant disruption to core business operations.

● Response Time: Within 24 working hours

● Resolution Time: Best effort, with updates every 4 hours

● High (P2): Major features not functioning as expected but with a workaround available, or issues impacting business efficiency.

● Response Time: Within 48 working hours

● Resolution Time: 2 business day

● Medium (P3): Issues causing minor inconvenience or general feature requests.

● Response Time: Within 2-5 business days

● Resolution Time: 2-5 business days depending on complexity

● Low (P4): Non-urgent inquiries or long-term feature requests.

● Response Time: Within 5-10 business days

● Resolution Time: To be evaluated in the next product release cycle.

Request Resolution Process

Sekel Tech is committed to resolving requests in a timely and transparent manner. The following process will be adhered to:

1. Acknowledgment: Upon receiving a request, a confirmation will be sent via email or through the support portal, along with a unique ticket number.

2. Initial Diagnosis: Sekel’s support team will diagnose the issue and determine if immediate resolution is possible or if it requires escalation.

3. Resolution: Depending on the complexity, issues will either be resolved within the designated resolution time or escalated to specialized teams.

4. Customer Communication: Throughout the process, regular updates will be provided until the request is fully resolved.

5. Closure: Once the issue is resolved, the ticket will be marked as closed. Customers will receive a closure confirmation and an optional survey for feedback.

Feature Request Handling

For feature requests, the following approach will be taken:

● Evaluation: All feature requests will be reviewed by the Sekel Tech product team.

● Feasibility: Requests will be analyzed for technical feasibility and business alignment.

● Roadmap Inclusion: If accepted, the feature will be added to the product development roadmap and scheduled for release in upcoming cycles.

● Customer Feedback: Customers will be updated on the status of their feature requests and given the opportunity to participate in beta testing where applicable.

Service Level Agreement (SLA)

Sekel Tech commits to providing support as per the following service levels:

1. Critical: 99.9% uptime for mission-critical operations.

2. Response Times: Based on the prioritization outlined above.

Escalation Process

In cases where customers feel their request has not been handled satisfactorily, they may escalate the matter:

1. Contact the assigned Support Manager for direct intervention.

2. Escalate to Senior Management by emailing escalations@sekel.tech. info@sekel.tech.

Customer Responsibilities

To ensure efficient handling of requests, customers are expected to:

1. Provide accurate details when submitting requests, including screenshots and error codes if applicable.

2. Cooperate with support staff by responding to questions and following instructions.

3. Keep their software and systems updated according to Sekel Tech’s recommendations.