Customer Relation Management
Transforming Retailers into Customer Engagement Experts
Supercharge Your Retail Business with AI-Powered Customer Engagement: When retailers face constraints in time and resources for digital solutions, Sekel’s groundbreaking AI-driven Hyperlocal CRM steps in.
Our solution seamlessly bridges the gap, requiring minimal intervention, to help dealers effortlessly reach and connect with their customer base at scale.
Benefits of Dynamic
Hyperlocal Customer Relation Management
Interactive elements like quizzes and surveys create memorable experiences and boost customer engagement.
Deeper Customer Insights
Track behaviour and collect feedback to gain valuable customer insights and tailor marketing strategies.
Improved Customer Service
Convenient communication channels allow for prompt and personalised assistance, enhancing customer service.
Increased Customer Satisfaction
When customers have a seamless and consistent experience across channels, they are more likely to be satisfied with the brand. This can lead to increased loyalty and repeat business.
Improved understanding of customer behaviour
By tracking customer interactions across channels, businesses can get a better understanding of how customers are using their products and services.
By identifying and eliminating pain points in the customer journey, businesses can reduce costs associated with customer acquisition and retention.
Customer Life cycle
Unifying Customer Insights Across Digital Journeys
Sekel Redefines Customer Journey Tracking with Advanced Technology. We Uncover Hidden Zero-Click Searches, Providing Deep Insights into User Behavior. Gain Fresh Perspectives on Customer Intent and Engagement.
Ways to Leverage
Dynamic Hyperlocal Customer Relation Management
Gather customer interests and send personalised messages to showcase relevant offerings.
Offer discounts or coupons to incentivize customers to subscribe and expand your customer base.
Stay Connected with Customers
Share updates on new products, events, and promotions to foster loyalty.
This information can be used to improve the customer experience by making it more personalized and relevant.
Invest in Comprehensive Data Collection
To fill the gaps in your customer journey mapping, ensure you have the tools and strategies in place to capture interactions across all channels.
Integrate & Centralize Your Data
Overcome the challenge of siloed data by using integrated systems or platforms that centralize data from different channels.
Foster Inter-Departmental Collaboration
Encourage collaboration between different departments to share insights and work towards a unified goal.
Maximize Security Compliance by employing Dynamic Hyperlocal CRM with geofencing and location-based authentication.
Real-Time Feedback Loop
Establish a Real-Time Feedback Loop by harnessing customer location data for instant feedback and personalized interactions.
Customer Relation Management Modules for Various Business Types
Brands' Own Stores
Engage customers directly in your own physical stores.
Empower partners with dynamic modules to enhance customer interactions and boost sales.
Extend marketing efforts in multiple outlets to increase brand visibility.
Collaborate with other brands to create memorable experiences within a shared space.
Establish a strong local presence by engaging nearby customers.
Online + Offline
Seamlessly integrate online & offline experiences for a cohesive brand journey.
With Sekel Tech's Dynamic Hyperlocal Engagement Modules, drive growth and build meaningful connections with customers in real time.
Build a Simple Customer & Business Triggered Workflow
Efficient system where customer actions and business events trigger automated responses. Smooth operations and enhanced communication.