How to Increase Customer Footfall: Complete 2025 Guide

Editor’s Note: This post was originally published in Apr 2024 and was updated in Dec 2025 for accuracy and comprehensiveness.

Increasing customer footfall involves implementing strategies to attract more people to your business premises, enhancing visibility, offering incentives, and providing exceptional customer experiences, ultimately leading to higher traffic and sales potential.

Understanding "how to increase customer footfall" is crucial for businesses to thrive in today's competitive market landscape. Customer footfall, the measure of the number of people entering a physical retail space, holds immense significance for businesses as it directly impacts sales and revenue. In the evolving consumer landscape of 2025, characterised by the growing prominence of online shopping and the increasing demand for convenience, businesses face new challenges in attracting and retaining customers. To navigate these changes effectively, adopting an omnichannel approach that seamlessly integrates online and offline strategies has become imperative for businesses striving to stay competitive and meet the evolving needs of their customers.

In this article, we explore innovative strategies to optimise customer footfall, adapt to changing consumer behaviours, and leverage the benefits of an omnichannel approach for sustained business growth and success.

What Is Customer Footfall and Why Is Footfall Measurement Important

Customer footfall is the count of people entering a store or retail location within a given period. It’s a key metric because it reveals how many real, high-intent customers are actually visiting your outlets - not just engaging online. For multi-location brands, footfall helps measure the impact of location-based marketing, local visibility, “near me” searches, and store-level promotions.

Tracking footfall shows peak hours, visitor patterns, and which stores attract the most demand. It also helps retailers improve staffing, inventory planning, and in-store experiences. Platforms like Sekel Tech’s Hyperlocal Discovery Platform make this easier by connecting online behaviour with offline visits. And with Sekel’s Unified Data Platform, brands can merge location data, customer interactions, and store performance insights to optimise conversions across every channel.

Understanding footfall ultimately enables retailers to refine marketing, boost walk-ins, and make smarter decisions at the store level.

How to Measure Customer Footfall in Retail Stores

Measuring customer footfall helps retailers understand how many people enter the store, when peak hours happen, and how walk-ins convert into sales. With the right methods, brands can optimise store layouts, improve marketing, and boost overall foot traffic.

1. Manual Counting

Basic tools like tally counters or staff check-ins give small stores a quick way to track daily visitor volume and rush hours.

2. Smart Footfall Counters

AI-powered sensors placed at entrances automatically track visitor flow and provide accurate, real-time insights to understand trends over time.

3. POS & Conversion Data

Comparing customer visits with sales helps identify your conversion rate, showing how effectively your store turns footfall into revenue.

4. Online-to-Offline Signals

Monitoring Google Business Profile visits, store locator clicks, and “near me” search behaviour helps retailers understand digital intent that leads to physical visits. Platforms like Sekel Tech’s Hyperlocal Discovery Platform strengthen this visibility.

5. Customer Feedback

Quick surveys and staff observations reveal why customers visited and what influences their buying decisions.

Importance of Increasing Customer Footfall in Business

In the competitive landscape of today's business world, attracting customers to your physical retail space is crucial for sustained success. Here's why increasing customer footfall matters:

- Understanding the Impact on Sales and Revenue

Customer footfall directly influences sales and revenue generation for businesses. The more people visit your store, the higher the potential for purchases and increased revenue. By driving foot traffic, businesses can capitalise on more opportunities for sales and growth.

- Adapting to Changing Consumer Behaviours and Challenges

With the rise of online shopping and evolving consumer preferences, businesses face new challenges in attracting and retaining customers. Understanding these changing behaviours is essential for devising effective strategies to increase footfall. Adapting to these shifts ensures that businesses remain relevant and competitive in today's market.

Top 10 Strategies to Increase Customer Footfall

1. Understanding Your Target Audience

Understanding your target audience is essential for devising effective footfall strategies. By segmenting customers based on demographics, preferences, and behaviour, businesses can tailor their approaches to better meet their needs.

- Importance of Customer Segmentation

Segmenting customers allows businesses to identify specific groups with unique preferences and behaviours, enabling personalised marketing efforts.

- Conducting Surveys and Analysing Demographics

Conducting surveys or analysing existing data helps uncover valuable insights into customer demographics, preferences, and shopping habits.

- Analysing Competitor Strategies

Analysing competitor strategies provides insights into industry trends and reveals opportunities for differentiation and competitive advantage.
 

2. Leveraging Digital Marketing Strategies

In today's digital age, businesses must utilise online channels to reach and engage customers effectively. Digital marketing offers various opportunities to increase visibility and attract footfall.

- Optimising Online Presence with Local SEO

Optimising online content for local search helps businesses appear in relevant searches and attract local customers.

- Engaging Customers through Social Media Marketing

Active engagement on social media platforms allows businesses to connect with customers, share promotions, and build brand loyalty.

- Running Targeted Advertising Campaigns

Targeted ads on platforms like Google and Facebook enable businesses to reach specific demographics and interests, maximising the impact of marketing efforts.

Enhance your understanding of “Digital Marketing” with this informative video on "Mastering Digital Marketing for Retail Stores: Tips and Tricks"
 

3. Optimising Google My Business Listings

Optimising Google My Business (GMB) listings improves online visibility and increases the chances of appearing in local search results, driving foot traffic to physical stores.

- Increasing Online Visibility

A well-optimised GMB listing ensures accurate business information, including address, phone number, and business hours, making it easier for customers to find and visit your store.

- Enhancing Local Search Ranking

Regularly updating GMB listings with relevant content, such as photos, posts, and reviews, signals to search engines that your business is active and relevant to local customers, boosting its ranking in local search results.

Watch this quick video for a better understanding on "Revolutionising Google My Business Growth with Sekel Tech"
 

4. Offering Buy Online & Pickup In-Store (BOPIS) Options

Providing buy online and pickup in-store options combines the convenience of online shopping with the immediacy of in-store pickup, appealing to customers seeking flexibility and efficiency.

- Convenience and Flexibility

BOPIS allows customers to browse and purchase products online at their convenience, then pick them up in-store at a time that suits them, eliminating shipping delays and costs.

- Driving In-Store Traffic

Encouraging online shoppers to visit physical stores for pickup presents opportunities to upsell additional products and provide personalised assistance, increasing foot traffic and potential sales.

5. Offering a Seamless Omni-Commerce Experience

Integrating online and offline channels to provide a seamless omni-commerce experience ensures consistency and convenience for customers across all touchpoints.

- Unified Shopping Experience

Omni-commerce enables customers to seamlessly transition between online and offline channels, such as browsing products online, purchasing in-store, or vice versa, without any friction or interruption.

- Enhanced Customer Satisfaction

By offering multiple shopping options and channels for interaction, businesses can cater to diverse customer preferences and needs, resulting in higher satisfaction levels and increased loyalty.
 

6. Implementing an Effective Planogram for Product Placement

An effective planogram is a visual merchandising tool that outlines the optimal placement of products within a store to maximise visibility, accessibility, and sales.

- Strategic Product Placement

Utilising data-driven insights and customer behaviour analysis, businesses can arrange products in a way that guides customers through the store, highlights key offerings, and encourages impulse purchases.

- Enhanced Visual Appeal

A well-designed planogram enhances the visual appeal of the store, creating an organised and aesthetically pleasing shopping environment that attracts and retains customers.

- Optimised Inventory Management

By aligning product placement with inventory levels and sales trends, businesses can minimise stock outs, reduce excess inventory, and ensure that popular items are readily available to customers.

7. Creating a Comprehensive Digital Product Catalogue

A comprehensive digital product catalogue serves as an online repository of all available products, providing customers with easy access to detailed information, pricing, and images.

- Expanded Product Range

By digitising the product catalogue, businesses can showcase a wider range of offerings than what is physically available in-store, catering to diverse customer preferences and expanding sales opportunities.

- Improved Customer Experience

Accessible from any internet-enabled device, a digital product catalogue allows customers to browse and compare products at their convenience, facilitating informed purchasing decisions and enhancing the overall shopping experience.

- Seamless Integration

Integrating the digital product catalogue with other online channels, such as the company website or mobile app, creates a seamless omnichannel shopping experience, enabling customers to seamlessly transition between online browsing and in-store purchasing.

8. Creating Hyper-Targeted Digital Campaigns

Hyper-targeted digital campaigns focus on specific customer segments or geographic areas, delivering personalised messages and offers tailored to their interests and preferences.

- Personalised Marketing Messages

Segmenting customers based on demographics, purchase history, or online behaviour allows businesses to craft personalised marketing messages that resonate with each audience segment.

- Maximising Relevance and Impact

By delivering targeted ads or promotions to customers who are most likely to be interested in specific products or services, businesses can maximise the relevance and impact of their marketing efforts, driving higher conversion rates and foot traffic.

9. Analysing Data and Feedback

Data analysis and feedback evaluation are essential for understanding customer behaviour, identifying trends, and making informed decisions to optimise footfall strategies.

- Tracking Key Metrics

Monitoring footfall, sales conversion rates, and customer engagement metrics provides valuable insights into the effectiveness of customer footfall strategies.

- Analysing Customer Feedback

Gathering feedback through surveys, reviews, and social media comments helps identify areas for improvement and tailor strategies to meet customer needs.

10. Investing in Sekel Tech's Data, Discovery & Demand Generation Platform for Informed Decision-Making and Strategy Optimization

Sekel Tech offers an integrated suite of platforms that help businesses harness data-driven insights and advanced tools to boost customer footfall and optimise retail performance. Leveraging the Data, Discovery, and Demand Generation Platforms enables informed decision-making and effective hyperlocal marketing strategies to engage and convert customers.

Customer Data Platform (CDP): Centralises and analyses data from multiple sources, offering predictive analytics, role-based access, and automation. Businesses gain insights into customer behaviour and preferences, driving targeted campaigns that increase footfall marketing and in-store conversions.

Hyperlocal Discovery Platform: Optimises online visibility and the customer journey through tools like listing management, store locators, product catalogues, and review management. It strengthens local search rankings, drives online-to-offline conversions, and improves store visits and engagement.

Demand Generation Platform: Enables personalised, automated campaigns across multiple channels to reach targeted customer segments. By delivering relevant offers and promotions, businesses increase customer footfall, drive sales, and maximise campaign impact.

Sekel Tech’s Role: These platforms streamline footfall strategies, enhance targeting, and deliver measurable results in traffic, revenue, and engagement. With Sekel Tech, businesses thrive in the competitive hyperlocal retail landscape.

Unlock the secrets of how to increase customer footfall with our informative video: '15 Best Retail Store Marketing Strategies to Boost Footfall.' Learn actionable tips and techniques to attract more customers and enhance your business's success.
 

Sandeep Sharma, the Content Editor at Indian Retailer, offers valuable insights on "How to Increase Footfall in a Retail Store: Strategies for Success". For a comprehensive understanding, read the full article.

How Location-Based Mobile Marketing Boosts Customer Footfall

See below for a detailed breakdown of how each location-based mobile marketing strategy can increase customer footfall and engagement.

Case Studies of How to Increase Customer Footfall

Here are case studies showcasing how businesses like Kalyan Jewellers, Grohe, and Schneider Electric have successfully utilised Sekel Tech's platform to drive foot traffic and boost sales:

1. Kalyan Jewellers

Kalyan Jewellers, a leading jewellery retailer, leveraged Sekel Tech's Data Platform to analyse customer data and preferences across their store locations. By understanding their customers' demographics and purchasing behaviour, Kalyan Jewellers tailored their marketing campaigns and promotions to target specific customer segments effectively. With targeted advertising and personalised messaging, they attracted more foot traffic to their stores, resulting in increased sales and revenue.

2. Grohe

Grohe, a renowned manufacturer of sanitary fittings, utilised Sekel Tech's Discovery Platform to enhance their online visibility and attract more customers to their showroom locations. By optimising their Google My Business listings and implementing a user-friendly store locator on their website, Grohe made it easier for customers to find and visit their stores. Additionally, they utilised hyper-targeted digital campaigns to promote their latest product offerings and drive foot traffic to their showrooms, resulting in a significant increase in sales.

3. Schneider Electric

Schneider Electric, a global leader in energy management and automation solutions, implemented Sekel Tech's Demand Generation Platform to generate demand and drive foot traffic to their retail outlets. By running targeted advertising campaigns on social media platforms and search engines, Schneider Electric effectively reached their target audience and promoted their innovative products and solutions. With personalised marketing messages and special promotions, they successfully attracted more customers to their stores, leading to a boost in sales and revenue.

These case studies demonstrate how businesses like Kalyan Jewellers, Grohe, and Schneider Electric have utilised Sekel Tech's platform to optimise their footfall strategies, resulting in increased customer traffic and boosted sales.

Frequently Asked Questions (FAQs)

1. What is footfall marketing?

Footfall marketing focuses on attracting more visitors to your store or venue. By tracking footfall, businesses can measure campaign success, boost in-store engagement, and convert more visitors into customers efficiently.

2. How Do You Attract More Footfall?

To attract more footfall, businesses can utilise various strategies such as compelling marketing campaigns, attractive promotions, and engaging storefront displays.

3. How To Improve Retail Sales?

Improving retail sales requires optimising product displays, providing exceptional customer service, and leveraging digital tools to cater to modern consumers' preferences.

4. What is Retail Footfall?

Retail footfall is the volume of traffic entering a retail store, serving as a key indicator of its effectiveness in attracting potential customers.

5. How to Increase Customer Traffic?

Increasing customer traffic involves optimising physical location visibility, enhancing online presence, offering convenient shopping options, and implementing targeted marketing campaigns.

6. What is the difference between sales and footfall?

Sales measure the number of transactions or purchases made, while footfall counts the number of people entering your store. The difference highlights your footfall conversion rate, showing how effectively visitors are turning into buyers.

Conclusion

In conclusion, the comprehensive guide on "How to increase customer footfall" in 2025 provides businesses with a roadmap to success in navigating the evolving landscape of retail and commerce. By understanding the importance of customer segmentation, leveraging digital marketing strategies, optimising physical locations, and investing in innovative technologies like Sekel Tech's Data, Discovery & Demand Generation Platforms, businesses can drive more traffic to their stores and enhance their online presence. With a customer-centric approach and a commitment to continuous improvement, businesses can stay ahead of the competition and thrive in today's competitive market. How to increase customer footfall should always be at the forefront of every business strategy, ensuring sustained growth and success.

Take Advantage of Sekel Tech’s Platform

Leverage the power of Sekel Tech's platform to revolutionise your business strategies. With cutting-edge tools and advanced analytics, Sekel Tech empowers businesses to optimise their operations, streamline processes, and drive growth. From data-driven insights to hyper-targeted marketing campaigns, Sekel Tech's platform offers a comprehensive solution to enhance customer engagement, boost footfall, and maximise revenue. Don't miss out on the opportunity to elevate your business to new heights with Sekel Tech's innovative platform.
 

Related Articles:
 

1. How Location based marketing apps increases footfall & ROI
 

2. 15 Best Retail Store Marketing Strategies to Boost FootFall
 

3. Converting Clicks to Footfall: Challenges in Online-to-Offline Tracking