Return, warranty claim, or damage claim raised digitally
Customers, dealers, or outlets initiate a return or claim through the app or portal with structured reason codes for quality, damage, or incorrect supply, instead of a vague description.
Returns, Warranty & Claims Management
Every return. Every claim. Resolved without friction.
How a brand handles a return, a warranty claim, or a damage dispute determines whether the customer comes back. Sekel's Returns, Warranty & Claims Management gives you a structured, digital process for all three with full visibility from initiation to resolution.
The Problem
A slow, opaque return undoes what the sale just built.
Returns and warranty claims handled through phone calls, WhatsApp, and paper forms create delays, disputes, and no traceability. Brands lose visibility of why products come back, dealers lose time chasing resolution, and customers lose trust in the process even when the product itself wasn't the problem.
How it works
From initiation to resolution a fully tracked digital process.
Whether it's a product return, a warranty claim, or a damage dispute, the workflow follows the same structured path with proof at every step.
What's included
Every returns, warranty, and claims capability. Built in.
1
Digital Returns Initiation
Customers or outlets raise returns through the platform with structured reason codes no ambiguous descriptions to interpret.
2
Warranty Registration & Validity Tracking
Warranty is registered automatically at point of sale or delivery, and validity is tracked by product, location, and customer.
3
Return & Claim Approval Workflows
Configurable approval steps validate return eligibility, warranty status, and policy compliance before a case proceeds.
4
Collection Scheduling & Inbound Tracking
Pickup from customer or outlet is scheduled and tracked through to warehouse receipt, with full visibility at every stage.
5
Digital Inspection & Condition Grading
Every returned item is inspected on receipt, with condition grading and photo evidence recorded against the case.
6
Service Request & Technician Assignment
Warranty and service claims route to the right technician with spare parts availability checked before scheduling.
7
Refund, Replacement & Credit Note Processing
Resolution refund, replacement order, or credit note is triggered directly from the inspected case, with no separate manual step.
8
Returns & Claims Analytics
Return and claim rates by product, location, and reason giving brands the data to fix root causes, not just process cases.
WHO BENEFITS
Every stage of the case. One tracked process.
From the customer raising a claim to the brand analysing why returns happen, everyone sees the same case record.
End Customer
Registers warranty automatically at purchase, raises returns or service claims digitally, and tracks resolution status in real time.
Dealer / Retailer
Initiates returns and claims on behalf of customers, with full visibility of case status and inventory impact.
Warehouse & Inspection Team
Inspects and grades returned stock digitally, with photo evidence and condition data recorded against every case.
Service Technician
Receives warranty and service jobs with spare parts availability checked in advance, reducing repeat visits.
Finance Team
Processes refunds, credit notes, and replacement orders directly from resolved cases - no separate reconciliation needed.
Brand Quality Team
Uses returns and claims analytics to spot product quality patterns before they become a wider issue.