How it works

Warranty & Service Management

Streamline Claims. Build Trust. Protect Your Brand.

Sekel Tech's Warranty & Service Management system brings structure to post-sale service. From registration to resolution, it ensures every warranty is trackable, validated, and resolved-driving customer satisfaction while reducing service friction. Built for today's retailers who need operational clarity and consistent customer support.

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Key Capabilities of Sekel Tech's Warranty & Service Management

Easy Warranty & Service Registration

Enable customers and store teams to register warranties and service requests via invoice, product ID, or QR code-both online and in-store.

End-to-End Warranty & Service Lifecycle Tracking

Monitor every step of the process: submitted, in review, approved, rejected, completed-with real-time status updates for both warranty and service claims.

Product Warranty & Service Auto-Linking

Automatically associate warranty and service records with product serial numbers and purchase history for seamless validation.

Integrated Proof-of-Purchase Sync

Verify claims by linking them directly with original purchase invoices, ensuring accuracy and reducing fraud in warranty and service operations.

Vendor & Service Center Coordination

Coordinate with OEMs or third-party service centers directly from the interface to accelerate approvals, servicing, and repairs.

Warranty & Service Insights Dashboard

Access live data on active warranties, expiring coverage, service requests, average resolution times, and claim success rates.

Automated Customer Alerts

Keep customers informed with proactive updates via email, SMS, or WhatsApp-ensuring satisfaction and transparency throughout the warranty and service journey.

Multi-Channel Warranty & Service Access

Support warranty and service management across web, mobile, in-store apps, and WhatsApp to ensure consistent, omnichannel support.

Audit-Ready Documentation & Logs

Maintain a digital trail of warranty and service claims, actions, and communications-ensuring compliance and simplifying audits.

Why Most Businesses Struggle With Warranty & Service Management - And How Sekel Tech Solves It

Why settle for basic bots when you can have Agentic Intelligence that thinks, acts, and delivers results?

The Common Problems

Sekel Tech's Warranty Solution

Scattered warranty info & manual claims

Centralized dashboard with end-to-end tracking

Slow claim approvals & vendor response

Rule-based workflows, alerts, and real-time notifications streamline the entire process.

Lost proofs & customer frustration

Synced invoices + verified product-warranty & service links

No visibility into service trends

Full analytics: claims, turnarounds, and success rate

Reactive service management

Hyperlocal, multilingual suggestions tailored to each store

Why Smart Warranty & Service Management Matters in Retail

Warranty & Service is no longer just a backend process-it's a direct extension of customer experience. In today’s hyper-competitive market, a seamless, responsive warranty process can turn a one-time buyer into a lifelong customer.

Boosts Customer Trust & Loyalty

A hassle-free warranty claim builds brand credibility and encourages repeat purchases.

Drives Positive Post-Sale Engagement

Smooth support after the sale keeps your brand top-of-mind and strengthens long-term relationships.

Reduces Service Costs & Manual Effort

Automated workflows minimize errors, save time, and improve internal efficiency.

Improves Transparency & Accountability

Real-time tracking and customer updates reduce complaints and build confidence.

Delivers Actionable Insights

Analyze claims data to identify recurring product issues and improve inventory or vendor strategies.

Supports Compliance & Traceability

Maintain clear records and digital logs for audit-readiness and legal protection.

Turn Post-Sale Problems into Opportunities That Convert into Sales

Sekel Tech's Warranty & Service Management makes complex workflows simple, automates your claims journey, and empowers your team to act faster and smarter. Elevate your service. Retain your customers. Protect your brand.

Supercharge Your Hyperlocal Strategy Today!

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