Unique tracking number per dealer
Each dealer location is assigned a unique, dynamically inserted phone number - so every call can be traced back to the specific listing, campaign, or search query that generated it.
A phone call is one of the highest-intent customer actions - and one of the hardest to attribute. Sekel's IVR & Call Tracking connects every inbound call to the GBP listing, digital campaign, or search query that triggered it, closing the gap between offline conversations and digital marketing performance.
The problem
A customer finds you on Google, calls instead of clicking, and that conversion is invisible to standard marketing analytics. Without call tracking connected to the source that drove it, brands have no way of knowing which campaigns, keywords, or listings are actually generating phone enquiries.
How it works
Every dealer gets a unique tracked number, and every call that comes through it is logged, recorded, and connected to marketing source data automatically.
Each dealer location is assigned a unique, dynamically inserted phone number - so every call can be traced back to the specific listing, campaign, or search query that generated it.
Unique call tracking numbers per dealer, dynamically inserted based on the source that led the customer to call.
Every call made via a Google Business Profile is attributed directly back to that listing, integrated with the dashboard.
Callers are routed automatically to the right location or department based on the number dialled.
Every call is recorded and stored for 90+ days, available for quality review, dispute resolution, or training.
Calls are transcribed and summarised by AI in any language, making conversation content searchable and reviewable at scale.
Calls are linked back to the specific digital campaign that triggered them, closing the loop on ad spend effectiveness.
Unanswered calls notify location teams instantly, prompting immediate follow-up before the lead is lost.
Call volume, duration, missed rate, and attribution reported by location - closing the online-to-offline loop.
Sees which campaigns and listings actually drive phone calls, not just clicks - closing a major analytics blind spot.
Receives calls routed automatically to their location, with missed-call alerts ensuring no enquiry goes unanswered.
Uses GBP call attribution data to understand which local search efforts are generating genuine customer contact.
Reviews call recordings and transcripts for quality assurance, training, and dispute resolution as needed.
Monitors call volume, missed rate, and attribution across every location in their territory from one dashboard.
Gets connected quickly to the right location, with no manual transfers or confusion about who they're speaking to.