Delivery assigned to driver or logistics partner
Dispatched orders are automatically scheduled for delivery and assigned to an in-house driver or a connected third-party logistics provider no manual handoff required.
A product ordered correctly and dispatched on time can still fail the customer if the last mile isn't tracked. Sekel's Delivery & Logistics Management gives brands and customers real-time visibility of every delivery from dispatch to doorstep with route optimisation, proof of delivery, and exception handling built in.

The Problem
Customers who can't track their delivery call support to ask where it is. Delayed deliveries with no visibility create disputes. Failed deliveries without a digital record become he-said-she-said between the brand, the logistics partner, and the customer.
How it Works
Delivery is triggered automatically the moment an order is dispatched from the warehouse, and tracked until it's confirmed delivered or flagged as an exception.
Dispatched orders are automatically scheduled for delivery and assigned to an in-house driver or a connected third-party logistics provider no manual handoff required.
Assign deliveries to drivers or third-party logistics providers automatically, the moment an order is dispatched.
AI-calculated delivery routes that minimise time and distance across multiple stops and time-window constraints.
Live location tracking for every delivery in progress, visible to internal teams and shared with the customer.
Status updates sent automatically at dispatch, in transit, and on delivery reducing "where's my order" support volume.
Digital confirmation via photo, signature, or OTP captured at the moment of handover, stored against the order.
Failed, delayed, or refused deliveries are flagged instantly with a digital record ready for resolution, not dispute.
Connect external courier and logistics providers directly into the platform for unified tracking across all delivery modes.
On-time rate, exception rate, and average delivery time tracked and compared by location, driver, and logistics partner.
Gets optimised routes, turn-by-turn stops, and a simple digital flow to capture proof of delivery on the go.
Plans dispatch across drivers and third-party partners from one dashboard, with exceptions surfaced instantly.
Tracks outbound deliveries to end customers and inbound stock deliveries from the distributor, in the same view.
Gets real-time delivery tracking and status notifications no more calling to ask where the order is.
Resolves delivery queries instantly using live tracking and digital POD records, instead of chasing drivers for updates.
Benchmarks delivery performance across regions and logistics partners to continuously improve the last mile.