How it works

Sekel AI Chatbot

Smarter Chats. Stronger Conversions. Built for Retail.

Sekel AI Chatbot is a secure, conversational AI platform made exclusively for retailers. It engages customers across channels using only brand-published data, ensuring accurate responses, consistent service, and complete brand alignment. Whether it's answering product questions, promoting offers, or handling returns, Sekel delivers smart, retail-native support that builds trust and drives conversions.

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Key Capabilities of Sekel AI Chatbot

Brand-Safe Data Framework

Sekel AI Chatbot uses only verified brand data, no third-party sources, no misinformation. This ensures every response reflects your actual product details, pricing, and policies, maintaining brand integrity across every conversation.

Personalised Customer Engagement

Using natural language processing (NLP), Sekel understands customer queries and responds with tailored information, recommendations, or service details. It supports multilingual interactions, making engagement seamless and accessible.

Comprehensive Service Request Handling

From service inquiries and warranty claims to purchase returns, Sekel AI Chatbot handles complex requests with ease. It guides users through each step, easing pressure on your support team while improving customer experience.

No-Code Customization

Tailor chatbot workflows, tone, and responses with an intuitive, code-free interface. Anyone on your team can align the chatbot with your brand's voice, fast and effortlessly.

Robust Retail Analytics

Track query trends, engagement levels, and customer intent with actionable insights. Use data to fine-tune marketing strategies and identify high-conversion opportunities.

Omnichannel Support

Deploy across your website, WhatsApp, Messenger, and Instagram to provide a unified, always-on support experience. Complex queries? Sekel supports smooth handoffs to human agents with full conversation context.

Why Sekel AI Chatbot Stands Out

Unmatched Data Security

Sekel relies solely on your brand's published content, unlike general AI chatbots that risk spreading inaccurate web data.

Retail-Centric Design

Built for retail from the ground up, Sekel handles service workflows, returns, and claims better than generic bots.

Superior Personalization

Deep personalization powered by brand data ensures smarter recommendations and higher relevance for every user.

Scalable & Accessible

Multilingual support and no-code setup make Sekel ideal for retail businesses of any size, with minimal onboarding friction.

Sekel AI Chatbot: Engage Smarter. Convert Faster.

Sekel AI Chatbot helps retailers deliver accurate, branded, and seamless conversations that drive loyalty and boost revenue, without compromising control.

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